Refund & Cancellation Policy Effective Date: [02/27/2025]
At Jake’s Cigar Bar, we value our customers and strive to provide quality products and services. Please review our refund and cancellation policy below.
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Order Cancellations
• In-Store Pickup Orders: Orders may be canceled within [4] hours of purchase. Once an order is prepared for pickup, it cannot be canceled.
• Delivery Orders: Orders may be canceled before they are shipped. Once an order has been processed for delivery, cancellations are no longer possible.
• To request a cancellation, please contact us at [info@jakescigarbar.com] or [859-553-2749] as soon as possible.
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Refund Policy We offer refunds on eligible purchases in the following cases:
• Incorrect or damaged items: If you receive an incorrect or damaged product, please notify us within [14] days of purchase. We will issue a full refund or exchange.
• Unwanted items: Eligible for a refund within [14] days, provided they are unopened, unused, and in their original packaging.
• Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
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Non-Refundable Items The following items are not eligible for refunds:
• Perishable goods (e.g., fresh food, dairy, produce, meat)
• Gift cards
• Clearance or final sale items
• Opened or used consumables
4. Return & Refund Process
- Contact us at [info@jakescigarabr.com] or [859-273-0351] to request a refund.
- Provide proof of purchase (receipt or order confirmation).
- If required, return the item to Jake’s Cigar Bar in its original condition.
- Once approved, refunds will be processed within [5] business days.
5. Changes to This Policy Jake’s Market reserves the right to modify this policy at any time. Updates will be posted on our website.
6. Contact Information For return or cancellation inquiries, please contact: Jake’s Cigar Bar [100 Langley Drive, Nicholasville, KY. 40356] [info@jakescigarbar.com] [859-273-0351]
Thank you for shopping at Jake’s Cigar Bar !